Frequently Asked Questions
Find answers about our honey, orders, shipping, returns, and more. If you still need help, WhatsApp us and we will respond quickly.
Product and Quality
Is Imzak honey raw and natural?
Yes. Our honey is sourced from natural floral regions and packed with a focus on purity and taste.
Why does honey crystallize?
Crystallization is a natural process in real honey. It does not mean the honey is spoiled.
How should I store honey?
Store in a cool, dry place. Keep the lid tightly closed. Do not refrigerate.
Is honey safe for children?
Honey should not be given to infants below 12 months. For older children, it can be consumed in moderation.
Do you add sugar, syrup, or preservatives?
No. We do not add sugar syrup or preservatives. We aim to keep honey close to its natural form.
Orders
How do I place an order?
Select your product, add to cart, and complete checkout. You will receive an order confirmation.
Can I change or cancel my order?
If your order has not been shipped, we can try to help. Please contact us as soon as possible via WhatsApp or the contact page.
How do I track my order?
After dispatch, you will receive tracking details via SMS or email. You can also contact us with your order number.
Shipping and Delivery
What are the delivery timelines?
Delivery timelines depend on your location. Most orders are delivered within a few business days after dispatch.
Do you deliver across India?
Yes, we deliver across India to most serviceable pincodes.
My order is delayed, what should I do?
Sometimes couriers face delays. Please share your order number with us and we will check the latest status.
Payments
What payment methods are available?
You can pay using UPI, cards, net banking, and other options shown at checkout.
Is Cash on Delivery available?
COD availability depends on your location and courier serviceability. If available, it will show at checkout.
Returns and Refunds
What if my product arrives damaged?
Please share an unboxing video or clear photos within 24 hours of delivery. We will help with a replacement or resolution.
How do refunds work?
Once approved, refunds are processed to the original payment method. Processing time depends on your bank or payment provider.
B2B, Wholesale, and Corporate Gifting
Do you provide bulk honey supply?
Yes. We support bulk supply for retailers, distributors, and businesses. Please contact us for MOQ and pricing.
Do you offer third-party manufacturing?
Yes. We provide manufacturing and packaging support based on requirements. Share your details and we will guide you.
Do you offer customized corporate gifting?
Yes. We can help with custom packaging and bulk gifting options for events and festivals.